All questions concerning the functionality of a product must be made to the shop, where you have purchased the product.

Return policy at Knabstrup.com

If you wish to return your purchase, please follow the steps below within 14 days of receiving your order.

Return: 
Send your order back to the address below, including the packing slip that came with the box when you received it. The product must be unused and in its original packaging.

Address: 
Stelton A/S
Attn.: Webshop
Skolevej 1
DK-4540 Fårevejle

In Norway, returns should be sent to: Stelton Norge AS
Attn.: Webshop
Drammensveien 130 B
N-0277 Oslo

Send us an email: 
Write an email to info@knabstrup.com with the following information:

  • Order number
  • Product you wish to return
  • Reason

Please note that we do not cover return shipping costs.

Once we have received and approved the return, we will refund the amount paid as soon as possible and no later than 5 business days after receipt.

Right of cancellation

Under the EU Consumer Law, you have a 14-day right of cancellation on goods purchased from Knabstrup.com, calculated from the day on which they are received. If you cancel a purchase, you must return the goods in the same condition and quantity as when you received them. Packaging represents a significant portion of the product’s value as a whole. In case of missing or damaged original packaging, the product will not be considered returned in the same condition and quantity.
The right of cancellation lapses if the product has been in use, as this results in a reduction of the product’s value.

If you exercise the right of cancellation, you as a customer are responsible for the costs of sending the item back to Stelton A/S. When the returned product has been received and approved, the purchase price (exclusive of shipping) will be transferred to your account/credit card as quickly as possible and no later than 30 days after receipt. To ensure the fastest possible processing, you must include the delivery note you received with the delivery or the confirmation you received at the time of ordering. If you do not want the refund amount transferred back to your credit card, you must indicate the bank account to which you want the refund transferred.

You can also cancel the purchase by refusing to accept the goods on delivery. Regardless of how you exercise the right of cancellation, you are responsible for the cost of shipping the goods to our address.

Claims concerning goods purchased at Knabstrup.com

Under the EU Consumer Law, you have a 24-month right to invoke a lack of conformity on goods purchased from Knabstrup.com. This means, depending on the individual situation, you can either get the item repaired or exchanged or get a reduction in the price. This assumes, of course, that the claim is justified and that the defect or damage is not a result of improper use or other damaging behaviour. Claims must be made within a reasonable time after you have discovered the defect/damage. Claims made within two months after the defect/damage is discovered will always be considered timely.

You must always contact us at info@knabstrup.com if you wish to make a claim regarding items purchased at Knabstrup.com. You must indicate the reason for your claim and send photo documentation and a copy of your invoice. Then we will contact you to agree on the practical details regarding your claim.

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